TERMS AND CONDITIONS FOR THE ORDER AND SALE OF GOODS AT THIS WEBSITE

We are:- Bria Organics of 63 Alwinton Terrace, Newcastle upon Tyne, NE3 1UD

Our email address for contact by customers purchasing goods on this website is:-

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When visiting this website and in purchasing any goods from this website you agree with us that the Terms and Conditions set out below apply.

Please note that these Terms and Conditions do not affect your statutory rights.

All products have been assessed for safety by an analytical and consulting chemist and are fully compliant with ‘The Cosmetic Products (Safety) Regulations’. We have a qualified aromatherapy consultant who has advised on the wonderful benefits and safety of using essential oils. However some people can still be sensitive to natural products so we always recommend that you patch test our products before use on unbroken skin, leaving 24 hours before use.

DELIVERY

We aim to get your order out within 3 working days however please allow 5 working days for dispatch. All orders will be sent by Royal Mail second class.

We charge a flat rate of £3.50 per order within the UK to cover the handling, postage and packing.

Please contact us for overseas delivery costs.

All products are handmade in small batches and you agree that, whilst we will make every effort to ensure delivery is made as expected, delays can occur for a host of reasons and that, therefore, we do not give any guarantee as to the precise date of delivery nor liable for any delay for whatever reason.

RETURNS /YOUR RIGHT TO CANCEL

You are entitled to cancel the order for any reason whatsoever up to seven (7) working days (excluding

week-end and public holidays) following receipt by you of the goods. You must notify us if you wish to cancel by email to our contact email address, by phone or by letter to our postal address.

If you cancel your order in accordance with such above rights on or after the goods have been received by you, you agree to return the goods to us at

your own risk and cost.

You agree that the goods are not returned to us until safely received by us, the goods must be unused and must include all original packaging.

Pending return of the goods, you agree to take full care of the goods to avoid any damage occurring to the goods and that no damage does occur.

On cancellation as above we will refund you in full the purchase price but if the goods have been despatched, or the procedure commenced to

dispatch them, not any delivery charge you may have paid.

FAULTY GOODS

You agree to give the goods a thorough check as soon as possible following receipt to ensure it is as ordered and, should the goods be faulty in

any way, you agree to notify us by email to our contact email address or by phone on receipt.

If we agree that the goods may have been faulty on initial delivery to yourself, we ask that you return the good to us, at our own cost and at

our discretion either, arrange to reimburse you the purchase price paid or provide to you with replacement goods of the same or similar specification. No refund will be processed until the returned goods have been received back to our delivery address.

All goods returned as faulty will be checked and if found to have no fault will be returned to you, in which event you agree to pay to us any additional

delivery costs incurred by us.

CHANGES

You agree that we have the right to amend these Terms and Conditions at any time subject to, if any transaction is current and unfulfilled, notifying you

of such changes via email, or by announcement on this website, in which event you will have the right (additional to any other right of cancellation you

may have within these Terms and Conditions), prior to delivery to you of the goods and subject to prompt notification to us by email to our contact email

address, to cancel the transaction and obtain reimbursement from us of any purchase price paid.

Once a change has been notified on the website, you agree that your continued use of this website and any purchases from us made there under, Is subject to such Terms and Conditions as amended.

You agree that we are not liable to you for any losses or damage occasioned to you as a result of any amendment to the content of this website.

INFORMATION AND DATA PROVIDED AND UPLOADED BY YOU

You agree that any information or content provided by you on this website whether or not in connection with an order of any goods is truthful and accurate and the provision of such and your use of this website, does not amount to any breach of the law of any country with jurisdiction over your use of, and purchase of goods on, this website, or of the rights of any other individual or organisation, and that should any complaint be raised of defamation of any person or organisation or other breach of the rights of

others or of a breach of any law or regulation, that you will fully Indemnify us and keep us fully indemnified against all claims, rights, demands in law

arising therefrom, or incurred by us as a result in any way of any breach of this clause. In particular you agree that we have the right to remove any

content uploaded by you to this website for any reason whatsoever and without notice to yourself.

You agree not to upload to, or transmit through, the Website any viruses, bots, trojans or other forms of malware or anything else that can disrupt the

normal operating processes of this website or of any equipment operated in connection therewith and in particular not to upload any material which is

defamatory, offensive or of an obscene nature or otherwise in breach of any law of any country that has jurisdiction over the operation by you of this

website.

You agree to our receiving, storing and handling your personal data in accordance with our Privacy Policy which can be read by clicking here.

WHEN THE CONTRACT BETWEEN US IS FORMED

Any description on this website of any goods which can be purchased from us is an invitation by us to you to put to us an offer to buy the goods at the price shown. We will refer to this offer to buy as your 'order'.

Even though you may pay to us the price for such goods, we do not, by enabling the payment, accept your order until such time as we are able to check that there has been no error in the description or price displayed for the goods and that we have the goods in stock to enable us to deliver the goods as ordered. We may send you an email acknowledging your wish to purchase the goods but this is not acceptance of your order. We will confirm our acceptance of your order by sending to you an email ('the acceptance email') that is clearly to that effect, at which point a legally binding contract will be formed, but not before. Up until the time when we send that acceptance email, we reserve the right to cancel the order for any reason by notice to you to that effect whereupon we will make full reimbursement to you of the purchase price paid.

DESCRIPTIONS

All information relating to medical conditions and use of products is a guide only, medical advice should always be sought.

You agree that we accept no liability whatsoever for any misunderstanding on your part as a result of anything that you have read about us in any medium or on any website, whether or not linked to or from

this website.

Whilst every reasonable effort is believed to have been made to ensure the accuracy of information on this website, you agree that errors can, notwithstanding, appear in the content. You agree that no liability whatsoever rests with us for any errors or incorrect statements.

Notwithstanding any decision by us to offer to you a refund, you also agree that there is no liability on us whatsoever for any damage or loss that may arise in any way as a result of any such error or incorrect statement.

We reserve the right to withdraw any goods from sale for whatever reason whether before or after receipt of an order from yourself.

SEVERANCE

If any section of these Terms and Conditions shall be deemed unlawful, void or for any other reason unenforceable or invalid, then such section shall

be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of the remainder of Terms and Conditions.

APPLICABLE LAWS

You agree that your use of this website and all transactions undertaken under it or otherwise between us are governed and construed exclusively by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England.

DISPUTES

You agree that in the event of any dispute between us that you will, before issuing any proceedings in a court of law, agree to a form of online mediation conducted by an independent neutral provided by or, if on request they are not able to supply a mediator, by any accredited mediator, and that you will make every effort to participate in such online mediation in order to reach a satisfactory resolution of the dispute with ourselves allowing for

solutions that are proportionate and economic.